WBP enables the Bank staff, external related parties (i.e vendor, customer, consultants, stakeholder etc.) to raise concerns regarding any unethical conduct or malpractice at the earliest opportunity without being subject to victimisation, harassment or discriminatory treatment, and to have such concerns properly investigated.

A whistleblower is a person who raises concerns about wrongdoings in their workplace. Whistleblower is deemed to be protected under the Policy. The identity of the Whistleblower will be kept confidential, as long as it does not hinder or frustrate any investigation.

1. Directors of the Bank;
2. Shariah Committee
3. Employees of the Bank – permanent (including staff under probation or seconded to a third party), contract and temporary staff;
4. Third parties performing services for the Bank – agents, lawyers, contractors, consultants, suppliers, customer of the Bank, etc, and
5. Members of the public.

The Bank places high value on the level of trust and integrity expected of its employees. This policy will directly support the Bank’s Core Values, Code of Ethics and Governance requirement.

1. Corruption, bribery, graft, fraud, embezzlement or dishonesty
2. Criminal offences, conflict of interest
3. Abuse of position and misuse of the Bank’s fund and assets
4. Intentional misrepresentations directly or indirectly affecting financial statements
5. Breach of any legal obligations
6. A serious breach of fundamental internal control, including policies and procedures
7. Action that could cause physical danger to another person
8. Action that could cause damage to properties/assets and environment
9. Profiteering as a result of insider knowledge
10. Forgery or alteration of any documents belonging to the Bank, customers, another financial institution, or agent of the Bank
11. Revealing the Bank’s confidential or material information without proper authorisation
12. Breach of any Guidelines related to the Code of Conduct issued by BNM for Directors, Officers and Employees in the Banking Industry

1. Name
2. Contact telephone numbers – mobile or office
3. Nature of improper conduct
4. The date and location of the incidence
5. The identity of the alleged wrongdoer
6. Particulars of witnesses, if any
7. Particulars or production of documentary evidence, if any
8. Any monetary values involved; if any
9. Other details deemed to be useful to facilitate screening and action to be carried out

Yes. The Designated Whistleblowing Officer will determine whether the disclosure constitutes an improper conduct or criminal offence.

You may blow the whistle verbally or in writing. Any channel used will only be accessed by the authorised Designated Whistleblowing Officer (DWO) and Designated Whistleblowing Director (DWD) only.

1. For verbal Disclosure (face-to-face), you will be interviewed by the DWO/DWD and on behalf of the Whistleblower, the DWO and DWD shall reduce to writing the Disclosure and the written Disclosure shall be confirmed and signed by the Whistleblower.
2. For a written Disclosure, you may raise your concerns/complaints by writing a letter (with minimum information as per question no. 7) and attach the supporting documents and mail to :
   
   1. Designated Whistleblowing Officer / Designated Whistleblowing Director
      Export-Import Bank of Malaysia Berhad
      P.O Box 10176
      Pejabat Pos Besar
      50706 Kuala Lumpur
      Or
      
   2. Write (with minimum information as per question no. 7) and attach the supporting documents through email to whistleblower@exim.com.my
   3. Fill up the e-Form and click submit, which will be directly sent to whistleblower@exim.com.my

Confidentiality will be maintained to the extent possible within the limitations of law and the legitimate needs of the investigation. Your identity will, of course, be known to Designated Whistleblowing Officer (DWO) & Designated Whistleblowing Director (DWD) with a legitimate need to know in order to carry out an investigation. Release of your identity may be required pursuant to circumstances where the Bank is required by law to release information. In addition, you should also be aware that your public testimony might be needed to prove the case against the accused. If you self-disclose your identity, the Bank will no longer be obligated to maintain such confidence.

Anonymous disclosure is acceptable provided that the information/ evidences received are sufficient and not frivolous. The disadvantage of being Anonymous Whistleblower is that he/she would not be protected and will not be able to know the status of the Disclosure.

You should state the facts with as much specific information as possible so that your allegations can be investigated, such as what occurred, who was involved, and dates of occurrence. You should not speculate or draw conclusions, and should be prepared to be questioned by the investigator.

No, but it is important to file a report as soon as you have enough evidence to make a good faith report. If you delay, evidence becomes stale, hampering the investigation, and then the Bank may not be able to resolve the problem.

A preliminary investigation will be conducted and you may be contacted for an interview that will be performed discretely. The preliminary investigation will determine if a full investigation should be undertaken and by whom.

1. It concerns grievances instead of misconducts.
2. Anonymous reporting without enough supporting evidence,

You can provide as much factual information and evidence as possible, in order to allow the investigation to proceed. However, don’t obtain any evidence for which you do not have a right of access and don’t do your own investigation. You should be prepared to be interviewed by the investigators and provide all the information you know about the allegations.

You generally have the right to be informed of the outcome of your disclosure and the findings of any investigation, although there might be overriding legal or public interest reasons not to do so. However, any action taken against an employee, as a consequence of the findings of the investigation, may be personal and confidential, in which case, it cannot be disclosed.

If you self-disclose your identity, the Bank no longer will be obligated to maintain your confidentiality. To protect your confidentiality and that of the investigation, it is advisable not to discuss the matter with anybody except the DWO.

1. BNM at Bank Negara Malaysia, Jalan Dato’ Onn, P.O Box 10922, 50929 Kuala Lumpur. Or via email to bnmtelelink@bnm.gov.my
2. PDRM at Polis Diraja Malaysia Headquarters, Bukit Aman, 50560 Kuala Lumpur. Or via email to mcc@rmp.gov.my
3. MACC at MACC Headquarters, No. 2, Lebuh Wawasan, Presint 7, 62250 Putrajaya. Or via email to info@sprm.gov.my