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EXIM BANK MALAYSIA ANNUAL REPORT 2024

4 ENSURING SUSTAINABILITY 33

Through this process, the Bank identified the following material matters as most relevant to its operations and overall sustainability
performance.

Ranking Material Matters & Description Impact Creation
1 Customer Experience: EXIM Bank invests in employees and customers training to
Dedicated to delivering uphold fair dealing in line with its core values. For green transition,
excellent customer service by the bank incorporates assessments on biodiversity, climate risks,
building strong relationships and engages with high-emission sectors to support their shift
and treating all customers fairly to sustainable practices while developing decarbonisation
in line with our Treat Customers strategies.
Fairly Charter.

2 Digitalisation & Transformation: In 2024, EXIM Bank advanced its digitalisation and transformation
Improving operations by by upgrading its core banking system for better integration and
investing in digital technologies security, expanding digital touchpoints to enhance customer
to build a modern, integrated experience, and adopting data-driven approaches to improve
banking system. performance and decision-making.

3 Business Ethics & Compliance: EXIM Bank’s zero-tolerance approach to bribery and corruption
Promoting transparency, is reinforced through the implementation of an Anti-Bribery
accountability, and integrity Management System (ABMS–ISO 37001:2016), ensuring that all
through strong governance, dealings with customers are conducted with integrity and fairness.
ethical practices, and
compliance to protect
stakeholders and support
long-term sustainability.

4 Human Rights: EXIM Bank has committed to complying with applicable laws
Upholding human rights by and regulations related to human rights and fair labour practices.
enforcing social standards, fair The Bank safeguards the rights of all stakeholders, ensuring it does
labour practices, and integrating not engage in business relationships with customers involved in
human rights considerations activities such as bribery, child or forced labour, modern slavery,
into project financing decisions. human trafficking, illegal deforestation, or any activities deemed
illegal under country laws and regulations.

5 Occupational Health & Safety: EXIM Bank prioritises employee welfare by creating a healthy, safe,
Prioritising employees and inclusive workplace environment, focusing on building a strong
well-being through protocols sustainability culture within the bank.
and programmes that ensure
a safe, healthy, and injury-free
workplace.

6 Diversity & Inclusion: EXIM Bank is committed to fostering a healthy, safe, and inclusive
Promoting a diverse, workplace by upholding human rights, promoting fair labour
inclusive workplace with practices, and ensuring equal opportunities without discrimination
equal opportunities and based on gender, age, culture, disability, or nationality. The Bank
zero discrimination across also aligns its sustainability efforts with human rights principles,
all backgrounds. integrating policies that safeguard individual rights and fair labour
standards into its operations and culture.

7 Data Privacy & Security: The Bank implemented a robust cybersecurity framework,
Protecting the Bank from including a Cyber Security Policy and Cyber Crisis Management
cyber risks through strong Plan, to effectively detect and respond to cyber threats. Its Data
frameworks and enhanced Centre and Disaster Recovery Site also achieved ISO 27001:2023
measures to ensure customer certification, reflecting adherence to international information
data privacy. security standards.