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Management Discussion and Analysis  Ensuring Sustainability  Commitment to Lead  Upholding Accountability  Financial Statements  139


            Notes to the fiNaNcial statemeNts









            3.   SIGNIFICANT ACCOuNTING ESTIMATES AND JuDGEMENT (cont’d)
                 3.2   Estimates and assumptions (cont’d)

                       (a)  uncertainty in accounting estimates for liabilities of insurance business (Note 44) (cont’d)
                          Generally, insurance/takaful liabilities are determined based upon previous claims experience, existing knowledge
                          of events, the terms and conditions of the relevant policies and interpretation of circumstances. Particularly relevant
                          is past experience with similar cases, historical claims development trends, legislative changes, judicial decisions
                          and economic conditions. It is certain that actual future premiums/contribution and claims amount will not exactly
                          develop as projected and may vary from the projections.

                          The estimates of insurance/takaful contract liabilities are therefore sensitive to various factors and uncertainties.
                          The  establishment  of  technical  provisions  in  an  inherently  uncertain  process  and,  as  a  consequence  of  this
                          uncertainty,  the  eventual  collection  of  premium/contribution  and  payment  of  claims  may  vary  from  the  initial
                          estimates.
                          There may be significant reporting lags between the occurrence of an insured event and the time it is actually
                          reported. Following the identification and notification of an insured loss, there may still be uncertainty as to the
                          magnitude of the claim. There are many  factors that  will determine the level of  uncertainty  such  as  inflation,
                          inconsistent judicial interpretations, legislative changes and claims handling procedures.
                       (b)  Management overlays for ECL (Note 9(x))
                          As the current MFRS 9 models are not expected to generate levels of ECL with sufficient reliability in view of the
                          unprecedented COVID-19 pandemic in prior years are new emerging risks overlays and post-model adjustments
                          have been applied to determine a sufficient overall level of ECL as at 31 December 2023.
                          These overlays and post-model adjustments were taken to reflect the latest macroeconomic outlook not captured
                          in the modelled outcome and the potential impact to delinquencies and defaults when the various relief and
                          support measures expire.
                          The overlays and post-model adjustments involved significant level of judgement and reflect the management’s
                          views of possible severities of the pandemic and paths of recovery in the forward-looking assessment for ECL
                          estimation purposes.

                          The  impact  of  these  post-model  adjustments  were  estimated  at  both  portfolio  and  vulnerable  obligors  level
                          amounting to RM35.05 million (2022: RM66.37 million) for the Group and the Bank as at 31 December 2023.

            4.   CASh AND BANk BALANCES

                                                                                                     Group and Bank
                                                                                                    2023        2022
                                                                                                  rM’000      rM’000
                 Cash and bank balances                                                           15,744       28,986
   136   137   138   139   140   141   142   143   144   145   146