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Management Discussion and Analysis Ensuring Sustainability Commitment to Lead Upholding Accountability Financial Statements 33

SUSTAINABILITY

PILLARS

We want to be a force for positive change, fostering a lasting and positive impact to our customers,
the environment and the community. In 2023, we defined the impact that we aim to create by establishing
three key sustainability pillars:

Our Role as a
Our Developmental Our Role in the
Role Responsible Financial Community
Institution

Create an ecosystem that Effective management Promote the right values
delivers access to products of direct and indirect and behaviour for our
and resources that is a emissions; and ensure people to advocate
catalyst for our customers to we are a part of the for change. Create impact
capture market opportunities solution and not contributing and build climate
and become more towards widening the resilience for the most
economically resilient emissions gap vulnerable

We remain committed to upholding these three pillars and delivering on our sustainability aspirations to our
stakeholders. These commitments are anchored on four core principles that guide our actions:

PRINCIPLE 1 PRINCIPLE 2
Empowering Sustainability Partnering with Customers
Knowledge for all in their Transition Journey

PRINCIPLE 3 PRINCIPLE 4
Reducing our Environmental Protecting the Rights of
Impact All Individuals