Page 40 - EXIM-Bank_Annual-Report-2023

EXIM BANK MALAYSIA
38 A Vision to Serve Empowering Growth Management Discussion and Analysis
ANNUAL REPORT 2023
MATERIAL MATTERS

Through engagement with our stakeholders, we have identified the following 10 material matters as most relevant to the Bank’s
operations and sustainability performance.

Top 10 Material Matters

Ranking Material Matters Description
1 Customer Striving to provide excellent customer service experience through developing
Experience and nurturing relationships with both existing and potential customers,
whilst serving customers in an equitable manner that is in line with our Treat
Customers Fairly Charter

2 Digitalisation and Enhancing business operations by embedding and investing in digital
Transformation technologies, systems and platforms with the utmost aim of establishing
an integral banking system that leverages on the current technological
advancements
3 Business Ethics Adopting frameworks, principles, legislative and regulatory provisions that
and Compliance would foster transparency, accountability, ethical behaviour and integrity
across our business operations, which would subsequently protect the interest
of our stakeholders, and contribute to the achievement of our long term
growth strategies and continuous sustainability (e.g. zero tolerance approach
to all forms of bribery and corruption, sound Whistleblowing Policy, adequate
internal control systems and frameworks, and compliance with future changes
in regulatory requirements, such as the Carbon Border Adjustment Mechanism)
4 Human Rights Ensuring effective implementation and monitoring of social standards against
violation of human rights through initiatives such as establishing policies to
safeguard human rights, promoting fair labour practices and decent working
conditions, and considering human rights risks and elements throughout the
decision-making process when financing projects
5 Occupational Ensuring the health, safety and welfare of our staff are prioritised through
Health and Safety protocols, procedures and programmes in place to create a safe, healthy and
injury-free work environment

6 Diversity and Promoting a diverse and inclusive workplace with equal opportunity and no
Inclusion discriminatory treatment, and practicing inclusivity across all facets, such as
gender, age, cultural background, disability and nationality

7 Data Privacy Safeguarding the Bank from information and cyber security risks by establishing
and Security robust internal frameworks (e.g. Technology Risk Management Framework and
Cyber Resilience Framework) .whilst simultaneously enhancing cybersecurity
and control measures to ensure the protection of customers’ data privacy

8 Talent Attraction Attracting, recruiting and retaining talents with the required skills and
and Engagement capabilities, by way of strengthening our Bank’s presence when engaging
with potential talents, as well as creating growth opportunities for employees,
with the main aim of building a strong, capable and empowered workforce