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Section 03 Connecting Prospects
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Hence, the Bank has implemented the following immediate action plans in strengthening stakeholder relationship and recovery
planning:

The Bank continues to build close relationships and offer financial assistance, such as the
moratorium, rescheduling and restructuring of loans and financing (R&R) for eligible borrowers.

The above measure supports customers’ business operations holistically and ensures their business
Customers
sustainability while facing the impacts of the COVID-19 pandemic.

With the COVID-19 Movement Control Order (MCO), the Bank has implemented the Work from
Home (WFH) arrangement, while ensuring the effectiveness and efficiency of our banking
operations is maintained.

This has been accomplished via the establishment of the Bank’s Virtual Office for flexibility and
for employees to remain connected anytime.
Employees
As remote work continues, with effect from 2021, the Bank is implementing the COVID-19
Work-From-Home Assistance, which entails the provision of further support to enhance our
employees’ home office facility.

The Bank worked hand-in-hand with BNM in providing financial assistance packages to businesses
and customers affected by the COVID-19 outbreak. This was through available packages under the
BNM’s Fund for SMEs, including the Special Relief Facility (SRF), All Economic Sectors Facility
and Agrofood Facility.

Regulatory The Bank also took proactive measures to sustain our offer of relief packages while continuing to
manage the Bank’s financial position.

In delivering and reinforcing stakeholders’ confidence, the Bank has continuously engaged the
management and Board on the Bank’s position and strategy moving forward.
Mandate &
Shareholders